Privacy policy

Kate Highmore Illustration Privacy Policy as pertains to Shopify e-commerce channels

Privacy Policy completed January 2020

Our contact details

Name of business: Kate Highmore Illustration

Name of business owner: Kate Highmore

E-mail: hello@katehighmore.com

This Privacy Policy describes how and when Kate Highmore Illustration, the business, uses, and shares information when you purchase an item from, contact or otherwise engage with the business, through www.katehighmore.com and via Kate Highmore Illustration’s social media channels, and Shopify sales channels or via Facebook or Instagram (Meta). Kate Highmore Illustration also operates an Etsy.com store. 

This privacy policy applies to all information collected through our website and or any related services, sales, marketing or events.

For the privacy policy specifically relating to Etsy.com transactions and engagement, please see https://www.etsy.com/shop/katehighmore

Kate Highmore Illustration may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes, or email Kate Highmore, the business owner, to request an up-to-date policy. This policy is effective from January 2020, and was reviewed in January 2024.

What information do we collect?

To fulfil your order, commission or question, it is necessary to provide Kate Highmore, the business owner, with certain information, such as your name, email address, postal address, payment information, and the details of the product or commission that you’re ordering or enquiring about. You may also choose to provide Kate Highmore Illustration with additional personal information to enable Kate to fulfill a custom or personalised illustration order, or when engaging with Kate Highmore, the business owner, on social media.

SHOPIFY: When you are making a purchase via Kate Highmore Illustration’s Shopify ecommerce channels, we collect any personal information that you provide to us such as:

Your first name; last name; postal address; email address/es; credit/debit card data; any other information you provide to enable Kate Highmore Illustration to process and complete your order.

Payment Data: We may collect data necessary to process your payment if you make purchases. Financial information may include credit card number, purchase history, invoices and other similar data.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 How do we use your information?

We process your information to fulfil any orders placed through Kate Highmore Illustration’s Shopify site. You might also provide personal date to Kate Highmore, the business owner, directly, over email or direct social media message, at your discretion. Personal data we process might include your payment information and shipping information, to provide you with invoices and/or order confirmations and to communicate with you where necessary, about the status of the order or refund. 

The information you provide will only be used to fulfil, complete and deliver any order or commission. 

 Under the UK General Data Protection Regulation (UK GDPR), I rely on a number of legal bases to collect, use, and share your information, including: 

-as needed to provide the services detailed above, such as when I use your information to fulfil your order or to settle disputes, or to provide customer support;

-when you have provided your affirmative consent, which you may revoke at any time, such as by agreeing you wish to receive information or products through the post from Kate Highmore Illustration;

 -if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

 -as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

 I will never use your personal information for direct marketing purposes without obtaining your consent first.

Do we share your information?

 Information about customers is important to Kate Highmore Illustration's business. We share your personal information for very limited reasons and in limited circumstances, as follows:

 -With service providers to help us provide our services and fulfil our contracts with you, as described in this policy, above. For example:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Examples of Service Providers:

SHOPIFY

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.

 Compliance with laws

We may collect, use, retain, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Policies • Shopify

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. 

How long do we keep your information?

Kate Highmore Illustration retains your personal information only for as long as necessary to provide you with its services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

What are my rights?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

When you place an order through Kate Highmore Illustration's e-commerce Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

We may store and process your information through third-party services in the US and other jurisdictions outside the European Economic Area (“EEA”). Examples of this include if you have emailed me via Gmail which maintains servers around the world and your information may be processed on servers located outside the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in Google's privacy policy. (Kate Highmore Illustration is not responsible for this policy; it is provided here for reference only).

As a result of this, Kate Highmore Illustration's data and your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. By submitting your personal data, you agree to this transfer, storing or processing. Kate Highmore Illustration will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

If you have questions or comments about your privacy rights, you may email us at hello@katehighmore.com